Return & Exchange Policy

Last updated November 12, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@stsurplus.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Sun Traders Surplus L.L.C.

Attn: Returns
RMA #
104 Valk St.
Cedar Park, TX 78613
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
 
     ●     Any items sold AS-IS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 

Please Note
 
     ●     Product must be in original purchased condition.
     ●     All items for the product must be returned

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

 
512-715-4777
sales@stsurplus.com